Lightning Protection Safety, Quality Service
The sales of Thor’s lightning protection products focus on customer needs,providing a full range of services and supports to ensure that customers can feel at ease and secure.To protect customers’ power facilities and equipment from lightning damage.
Pre-sale Service
- Provide product consultation and answer questions, helping customers to choose surge protector products in line with the project.
- Provide surge protector samples for customers to test and evaluate ,ensuring meet actual needs.
- Provide surge protector product usage instructions and operating guides to help customers use the product correctly.
Sales Service
- Provide OEM/ODM services.Could be customized SPD based on customer needs. Help customer to establish own brand of lightning protection products.
- Provide production plans and specific delivery time to ensure customers have enough time to prepare and use.
- Provide product prices and payment methods.
- Provide product transportation and logistics services to ensure that delivery in time.
After-sales Service
- Provide surge protector maintenance, performance testing and other services to ensure products stability and reliability.
- Provide product technical support and online consultation to solve problems encountered during using.
- Provide product usage & technical trainings to help customers better use and maintain products.
- Provide product quality assurance services to ensure that customers can obtain reliable surge protector products.
Frequently Asked Questions
The pre-sales, sales and after-sales services of Thor surge protector products follow the following principles:
Question 1: How can customers ensure they select surge protection products that meet the requirements of their projects?
We provide product consultations and answer queries. Additionally, we lay a foundation for customers to choose surge protector products that align with their project requirements.
Question 2: How can customers ensure the surge protection products offered meet their actual needs?
We provide surge protector samples for customers to test and evaluate. As a result, this ensures the products meet their actual needs.
Question 3: How can customers be assisted to use the surge protection products correctly?
We provide manuals and operating guidelines for surge protector products, aiding customers in using the products correctly.
Question 4: How can customers customize surge protection products and establish their own brand?
We offer OEM/ODM services for surge protectors, thereby customizing products based on customer needs. Consequently, this helps in establishing customers’ own brand of lightning protection products.
Question 5: How can customers be ensured enough time to prepare and use the purchased products?
We provide bulk production plans and specific delivery times. Thus, ensuring customers have ample time to prepare and use the products.